Privacy Policy

Last updated: May 15, 2026

MapVid respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website and services, including map-video generation, browser-based editing, preview, and export workflows.

1. Information We Collect

We may collect the following categories of information:

Account Information

When you create an account or subscribe, we may collect information such as your name, email address, account credentials, organization details if applicable, and billing-related details.

Usage Data

We may collect information about how you use MapVid, such as:

  • pages or product areas you visit
  • features you use
  • prompts submitted, job states, and project workflow events
  • browser, device, IP, and diagnostic information
  • crash logs, performance data, and error reports

Usage Data may include operational metadata needed to run and secure the service. It does not mean we claim ownership of your creative work.

User Content

We may store the content you submit to the service, including:

  • prompts and follow-up edit instructions
  • uploaded files or media
  • project and revision data
  • generated previews, renders, and export artifacts
  • associated metadata needed to operate the workflow

2. How We Use Information

We use collected information to:

  • provide, operate, maintain, and improve MapVid
  • authenticate users and secure accounts
  • process subscriptions, payments, and billing operations
  • generate previews, revisions, and exports you request
  • provide support and respond to inquiries
  • monitor reliability, usage, abuse, fraud, and security risks
  • analyze product usage and improve the service experience
  • comply with legal obligations and enforce our terms

We will not use your User Content for machine-learning model training, dataset creation, or unrelated model improvement without your explicit prior consent.

3. How We Share Information

We do not sell your personal information.

We may share information with:

  • service providers that help us operate MapVid, such as hosting, storage, analytics, authentication, payment, email, and infrastructure vendors
  • providers involved in generation, rendering, or export workflows when needed to deliver the service
  • legal, regulatory, or governmental authorities when required by law or to protect rights, safety, and security
  • successors or counterparties in a merger, financing, acquisition, reorganization, or asset sale

We may also disclose aggregated or de-identified information that does not reasonably identify you.

4. Data Retention

We keep information for as long as reasonably necessary to provide the service, maintain security, meet legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.

Retention periods may vary depending on the type of data:

  • account and billing records may be kept for compliance and accounting purposes
  • logs and diagnostics may be retained for security and reliability
  • project data, generated previews, and exported files may remain available until deleted by you, removed under our policies, or cleared under our retention practices

Backups and derived operational records may persist for a limited period even after deletion requests.

5. Your Choices

Depending on how you use MapVid, you may be able to:

  • access or update certain account information
  • cancel a subscription before the next renewal
  • delete projects, exports, or uploaded content
  • close your account
  • opt out of promotional emails by using the unsubscribe link in those messages

If you delete your account or User Content, some information may still be retained for legal, security, fraud-prevention, backup, or billing purposes.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • keep you signed in
  • remember preferences
  • measure usage and performance
  • improve reliability and user experience
  • support analytics, fraud prevention, and security

You can control cookies through your browser settings, but disabling some cookies may affect product functionality.

7. Data Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. No system is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials secure and for notifying us promptly if you believe your account has been compromised.

8. International Processing

MapVid and its service providers may process and store information in different countries. By using the service, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection rules than your home jurisdiction.

9. Children's Privacy

MapVid is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the "Last updated" date. If changes are material, we may also provide notice through the service or by email.

Your continued use of MapVid after the updated policy becomes effective means you accept the revised policy.

11. Contact

Questions about this Privacy Policy can be sent to support@mapvid.net.