Privacy Policy

Last updated: May 19, 2026

MapVid ("MapVid", "we", "our", or "us") provides software for generating, editing, previewing, and exporting map-based video content from natural-language prompts and related inputs. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have when you use our website and services.

If you have privacy questions or requests, contact us at support@mapvid.app.

1. Information We Collect

We collect the following categories of information:

Account Information

When you create an account, join a workspace, contact support, or purchase a paid plan, we may collect information such as:

  • name
  • email address
  • login and authentication details
  • organization or workspace details
  • billing country and purchase records

Payment Information

Payments are processed by our payment and merchant-of-record providers. We do not store full payment card numbers on our own systems, but we may receive billing-related records such as:

  • plan name
  • subscription status
  • purchase identifiers
  • invoice, tax, and payment status information

Usage Data

When you use MapVid, we may collect operational and technical information such as:

  • pages, features, and product areas you use
  • browser, device, IP address, and approximate location data derived from IP
  • project activity, generation attempts, export requests, and job status events
  • log files, diagnostics, crash reports, and performance metrics

User Content

We may collect and store content you submit to the service, including:

  • prompts and follow-up edit instructions
  • uploaded assets, files, and media
  • project data and revision history
  • generated previews, renders, exports, and related metadata

Communications

If you email us or contact support, we may keep records of those communications and any information you choose to include.

2. How We Use Information

We use the information we collect to:

  • provide, operate, maintain, and improve MapVid
  • create and manage user accounts
  • process purchases, subscriptions, taxes, invoices, and refunds
  • generate previews, revisions, and exports you request
  • provide customer support and respond to billing or privacy inquiries
  • detect, prevent, and investigate fraud, abuse, security incidents, and policy violations
  • enforce our Terms and Conditions and Acceptable Use Policy
  • comply with legal obligations

We may screen prompts, uploads, and generation requests through safety, moderation, abuse-prevention, or policy-enforcement systems before or during processing.

We will not use your User Content for model training, dataset creation, or unrelated model improvement without your explicit prior consent.

3. How We Share Information

We do not sell your personal information.

We may share information with:

  • payment, billing, tax, and merchant-of-record providers that process purchases and subscriptions
  • hosting, infrastructure, storage, analytics, authentication, email, security, and logging providers
  • AI, rendering, media, moderation, and workflow providers used to fulfill your requests
  • professional advisers or authorities when required for legal, regulatory, security, fraud-prevention, or dispute-resolution purposes
  • a successor entity in connection with a merger, acquisition, financing, reorganization, or sale of assets

We may also share aggregated or de-identified information that does not reasonably identify you.

4. Legal Bases and International Processing

Depending on your location, we process information based on one or more of the following grounds:

  • performance of our contract with you
  • our legitimate interests in operating, securing, and improving the service
  • compliance with legal obligations
  • your consent, where required

MapVid and its providers may process and store information in countries other than your own. By using the service, you understand that your information may be transferred to jurisdictions with different data protection rules.

5. Data Retention

We retain information for as long as reasonably necessary to:

  • provide the service
  • maintain security and prevent abuse
  • comply with tax, accounting, legal, and regulatory obligations
  • resolve disputes and enforce agreements
  • preserve backups and operational continuity

Retention periods vary by data type. For example:

  • account, billing, and transaction records may be retained for compliance and accounting purposes
  • logs and diagnostics may be retained for security and reliability analysis
  • projects, prompts, generated files, and exports may remain available until deleted by you, removed under our policies, or cleared under our retention practices

Backups and derived operational records may persist for a limited period after deletion.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • keep you signed in
  • remember preferences
  • measure traffic and feature usage
  • improve reliability and performance
  • support fraud prevention and security

You can control cookies through your browser settings, but disabling some cookies may affect functionality.

7. Your Choices and Rights

Depending on your location and how you use MapVid, you may be able to:

  • access or update certain account information
  • cancel a subscription before the next renewal
  • delete projects, uploads, or exports
  • close your account
  • opt out of promotional emails by using the unsubscribe link

To submit a privacy request, contact support@mapvid.app. We may need to verify your identity before processing certain requests.

8. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No system is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your account credentials and notifying us promptly if you believe your account has been compromised.

9. Children's Privacy

MapVid is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the "Last updated" date. If changes are material, we may also provide notice through the service or by email.

Your continued use of MapVid after the updated policy becomes effective means you accept the revised policy.

11. Contact

Privacy questions, support requests, and data-related inquiries can be sent to support@mapvid.app.